SUMMARY

Individual will assist InterMountain Technology Department staff with basic helpdesk and entry-level duties.

KNOWLEDGE

This is  a temporary summer position.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are a brief representation of the knowledge, skills, and/or abilities required. Individual will have a valid driver license and reliable insured transportation for required travel for IMESD business.

EDUCATION and/or EXPERIENCE:

Proof of current school enrollment required in an IMESD component school district. One to three months related experience and/or training; or equivalent combination of education and experience preferred.

SKILLS:

• Basic HTML Programming Skills
• Basic Computer Skills
• Basic Internet Search Skills
• Strong Willingness to Learn

SOFTWARE REQUIREMENTS:

• Microsoft Windows
• Google

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Under the direction of IT staff, assist with a variety of computer hardware, software, and related peripherals.
• Work with IMESD InterMountain Technology department staff to solve specific technology problems.
• Create, maintain, prioritize, schedule, and communicate a list of tasks to be completed and progress.
• Ability to establish and maintain effective working relationships with customers and staff.
• Continuously update knowledge of methods, industry standards, and equipment used.
• Collaborate with IT department technology personnel to address requests for service which include but are not limited to:
  • Interpret customer requests for new or different services.
  • Describe technology hardware, software, device features, or functionality.
  • Address specific problems, present solutions, and options.
• Set up and move computers during normal summer rotations and as needed.
• Communicate effectively and politely both in person and on the phone.
• Handle sensitive and privileged information with the highest degree of confidentiality and integrity.
• Perform other reasonable duties that may be assigned from time to time to meet the usual and unusual demands placed on the organization.