This is a student intern position as a Customer Service Assistant with the City of Boardman. Intern will work 5-15 hours per week on a flexible schedule Monday - Friday 8am - 5pm.

OVERALL PURPOSE AND OBJECTIVE OF THIS POSITION:

The purpose of this internship is to introduce the student to current workforce programs at the City of Boardman.  During the internship the student will be building relationships with the community and city partners.

GENERAL STATEMENT OF DUTIES:

Interns in this position assist with the clerical operations in City administration.  The position will provide records management and document support assistance to the City Clerk, as directed, as well as scan public city documents into an electronic retention file, answer the telephones, respond to and assist the pubic, assist in monthly bill prep, bulk mailing prep and handle other duties as requested.  The intern in this position will work closely with the utility clerk.  This is a public records management and customer service position.

SUPERVISION RECEIVED:

This position is supervised by the City Clerk or City Manager for general direction and is expected to fulfill regular duties independently and as directed.

KEY PERFORMANCE AREAS:

An intern holding this position is expected to carry out the following tasks.  Other tasks may be added or required as needs change.

1. Answers the telephone in a courteous and timely fashion.
2. Maintains records and documents as directed, including records and documents of all City departments as assigned.
3. Responds to questions from citizens and customers as required.
4. File or scan documents as required.
5. Responds to customers, answers questions, and provides information in person, telephone, and written correspondence.
6. Performs other duties as assigned.

KNOWLEDGE OF:

Microsoft Word and Excel

SKILL IN AND ABILITY TO:

The intern in this position must be able to handle multiple tasks and deal with the general public in a courteous fashion, exemplifying good customer service.  The intern must have strong attendance and work ethic background.  The intern must also be able to manage functions as assigned and be very well organized.

APPLICATION PROCESS:

Application materials required no later than April 30, 2019.  Please provide an application packet of required information in this order:  Cover Letter, Resume, Pre-Printed Application.

Application Process

Application portal opens March 1, 2021 and application materials are required no later than April 16, 2021.

• IMESD Application
• Resume
• Cover Letter
• 1 Letter of Recommendation